Imagine having a super smart assistant who can predict what your patients might do, understand what they say, and even automate tasks for you. Salesforce recently launched Industries AI, its new set of AI tools, that can make this possible.
Let’s learn more about it.
Salesforce’s Industries AI for healthcare
Salesforce Industries AI, also known as Einstein, is like having a personal AI assistant built into your healthcare CRM. It uses machine learning to predict future outcomes, like patient readmission rates and medication adherence.
With its natural language capabilities, it can chat with patients and provide support.
Furthermore, it can automate repetitive tasks, like medical records and appointment scheduling, so healthcare providers can focus on providing better care.
It can also automate matching patients to clinical trials, predict when equipment or machinery needs maintenance, and improve services for citizens.
In short, Industries AI is a pre-built toolkit that can be customised to solve industry-specific problems. It is now part of Salesforce’s all 15 industry clouds.
New capabilities launched by Salesforce AI
Salesforce Health Cloud is a comprehensive platform designed to streamline healthcare operations and improve patient outcomes. It empowers healthcare providers, payers, and life sciences organisations to:
- Centralise patient data: Create a single, unified view of each patient’s medical history, preferences, and interactions.
- Manage relationships: Through personalised communication and engagement, foster strong relationships with patients, providers, and payers.
- Coordinate care: Facilitate seamless team collaboration to deliver integrated and effective care.
Key applications of Salesforce Health Cloud include:
- Patient management: Streamline patient records, track treatment plans, and manage appointments.
- Care coordination: Improve communication and collaboration between providers, specialists, and facilities.
- Patient engagement: Enhance patient satisfaction through personalised outreach, appointment reminders, and education materials.
- Operational efficiency: Automate administrative tasks, reduce paperwork, and improve overall efficiency.
- Analytics and reporting: Gain valuable insights from patient data to optimise care delivery and identify trends.
Salesforce AI for healthcare further enhances the platform’s capabilities by:
- Predicting patient needs: Anticipate patient requirements and proactively address concerns.
- Enhancing diagnostic accuracy: Leverage AI to improve the accuracy of diagnoses and treatment recommendations.
- Personalising treatment plans: Tailor treatment plans to individual patient needs and preferences based on data-driven insights.
“Our mission is to put powerful and practical AI in the hands of every worker in every industry so every organisation can start seeing tangible value from AI right now.”
– Jeff Amann, EVP & GM, Salesforce Industries.
Significance of Salesforce’s new AI for healthcare companies
Salesforce’s new AI tool, Einstein Copilot, revolutionises the healthcare CRM landscape by leveraging advanced AI capabilities.
Its integration into the Salesforce platform has empowered users with powerful AI tools, enhancing productivity and efficiency.
For example, it provides comprehensive patient summaries in natural language.
Care coordinators can now quickly access vital information, like care plans, prescriptions, and clinical encounters, saving time and improving patient care.
Einstein Copilot also automates administrative tasks like scheduling appointments and sending referrals, streamlining workflows.
Furthermore, Salesforce prioritises data privacy and security, ensuring patient information remains protected.
Bottomline
The healthcare industry is rapidly embracing digital transformation and AI has played a pivotal role in this evolution, particularly post-COVID-19.
AI’s potential to transform healthcare is immense, benefiting doctors and patients. Healthcare organisations can leverage it to enhance efficiency and improve patient outcomes.
As AI technology advances, tech giants like Salesforce are at the forefront of introducing cloud-based AI solutions to streamline administrative and operational tasks, further revolutionising the healthcare sector.
