Hello Patient, the conversational AI startup reinventing patient engagement, has secured $22.5 million in a Series A funding round led by Scale Venture Partners.
The round saw participation from new backers, Alumni Ventures and FirstLook Partners. And continued support from existing investors, including 8VC, Bling Capital, Max Ventures, Flex Capital, and REMUS Capital.
This funding arrives just 16 months after the company’s inception, underscoring the fast-growing demand for AI-driven communication tools in healthcare.
What Hello Patient does
Hello Patient was founded by former Carbon Health leaders Alex Cohen, Nick DeRobertis, Taylor Dunham, and Rory Roccio. The startup set out to solve healthcare’s universal pain point: Admin overload.
The founding team, drawing on their experience scaling technology at Carbon Health, recognised that clinics and hospitals often lose valuable clinical time to routine but time-consuming tasks such as scheduling, verifying insurance, or following up with patients.
AI assistant Mia
Their solution, an AI assistant named Mia, uses conversational AI to proactively manage complex patient interactions through timely calls and texts.
From appointment booking and intake form collection to answering FAQs and even nudging patients for overdue visits, Mia acts as a digital front desk that never switches off.
Integrates with existing systems
Built with HIPAA and SOC 2 compliance, the platform prioritises data privacy and security. It also integrates directly into the tools providers already use, from Epic and athenahealth to Salesforce, ensuring adoption doesn’t come with IT headaches.
Hello Patient ensures minimal disruption and provides continuous patient engagement, allowing staff to dedicate their efforts to delivering quality care.
Outcomes
The results so far have been striking. Since October, the platform has scaled daily provider-patient conversations from a few hundred to 10,000–20,000 per day.
And within just 16 months, the startup has expanded to urgent care, primary care, mental health, medspas, virtual care, and even veterinary practices.
How Hello Patient plans to use the fresh funds
CEO Alex Cohen says the competitive market is driving demand. “Every healthcare provider has an AI strategy right now.” The new capital will be used to aggressively expand sales, marketing, and engineering teams to meet this growing competition and also to expand into other markets.
According to Cohen, this investment supports their mission to provide a “10x better solution.” He explains:
“AI that can have full conversations is giving providers the ability to deliver the seamless, responsive access experience patients expect, while also improving their bottom line.
Why investors are paying attention
The healthcare AI space has become increasingly crowded.
But Hello Patient, unlike traditional software models, uses a unique approach. They are not building SaaS, instead using a service-as-software model. This allows them to offer the hands-on support of a managed service but with the scalability and margins of a software company.
That positioning, combined with early traction across multiple verticals, has caught the attention of investors betting on efficiency-focused healthcare AI.
“We look for companies solving real operational bottlenecks in healthcare, and Hello Patient is tackling one of the biggest—the communication challenges between patients and providers.”
-Jeremy Kaufmann, Partner at Scale Venture Partners
